Privacy Statement
Privacy Statement
Last updated: 17 August 2026
L’Eau Libre (“L’Eau Libre”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Statement explains what personal data we collect, how we use it, why we use it, how long we retain it, and what rights you have in relation to your personal data.
This Privacy Statement applies to our website, communications and services provided by L’Eau Libre.
1. Who we are
L’Eau Libre is responsible for the processing of personal data described in this Privacy Statement.
L’Eau LibreRietpolderlaan 201398 DC MuidenThe Netherlands
Email: info@leaulibre.comChamber of Commerce (KvK): 42046347VAT ID: NL005456677B13
For questions about privacy or the processing of your personal data, you can contact us at info@leaulibre.com.
2. What personal data do we collect?
Depending on how you interact with us, we may process the following categories of personal data:
- Name and contact details, such as your email address, postal address and telephone number.
- Information relating to orders or transactions, where applicable.
- Information you provide when contacting us.
- Information you provide when subscribing to our newsletter or other marketing communications.
- Information about your preferences and interactions with our communications.
- Technical information relating to your use of our website, such as IP address, browser type, device information and website activity, where applicable.
- Cookie identifiers and similar information where you have given the required consent.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Statement.
3. How do we use your personal data?
We may use your personal data for the following purposes:
Providing our services
We may use your personal data to process and fulfil orders, provide customer service, communicate with you and otherwise provide services you have requested.
Communicating with you
We may use your contact details to respond to enquiries, provide information relating to your relationship with us and communicate with you about our services.
Marketing
Where permitted by law and, where required, with your consent, we may use your contact details to send newsletters, product information, offers and other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.
Improving our website and services
We may use information about how our website and communications are used to understand how they perform and improve our services and customer experience.
Where this involves cookies or similar technologies for which consent is required, we will obtain the required consent before using them.
Legal and administrative purposes
We may process personal data where necessary to comply with legal obligations, protect our rights, prevent fraud or misuse, resolve disputes, and maintain appropriate business and administrative records.
4. Legal bases for processing
Under the General Data Protection Regulation (“GDPR”), we process personal data on one or more of the following legal bases, depending on the circumstances:
- Performance of a contract — where processing is necessary to provide a product or service you have requested.
- Legal obligation — where we are required to process information to comply with applicable law.
- Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
- Consent — where we have asked for and received your consent, for example for certain marketing or tracking activities.
Where processing is based on consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Marketing communications
If you subscribe to our marketing communications, we may use your email address and information about your interactions with our communications to send and manage those communications.
We use Klaviyo as our email marketing and customer communications provider.
Klaviyo may process information such as names, email addresses, IP addresses, cookie identifiers and information about interactions with our website or marketing communications, depending on how you interact with our services.
We only send marketing communications where we have an appropriate legal basis to do so.
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at info@leaulibre.com.
6. Klaviyo
We use Klaviyo, Inc. as a service provider for email marketing and related customer communications.
Klaviyo processes personal data on our behalf in accordance with our instructions and applicable data protection requirements. Klaviyo states that its services support GDPR compliance and that its Data Processing Agreement includes appropriate mechanisms for international data transfers, including the EU-U.S. Data Privacy Framework and, where applicable, Standard Contractual Clauses.
For more information about how Klaviyo processes personal data, please see Klaviyo’s Privacy Notice.
7. Sharing your personal data
We do not sell your personal data.
We may share personal data with service providers where this is necessary to operate our business and provide our services. These service providers may process personal data only as necessary to provide services to us and subject to appropriate contractual and legal safeguards.
This includes Klaviyo for email marketing and customer communications.
We may also disclose personal data where required by law, legal proceedings or a lawful request from a competent authority, or where necessary to protect our rights, property or safety.
8. International transfers
Some of our service providers may process personal data outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we ensure that an appropriate legal transfer mechanism and suitable safeguards are in place as required by applicable data protection law.
Klaviyo states that it uses the EU-U.S. Data Privacy Framework and, where applicable, Standard Contractual Clauses as mechanisms for certain transfers of personal data from the EEA.
9. How long do we keep your personal data?
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period depends on the nature of the information, the purpose for which it is processed and applicable legal obligations.
For example, certain transaction and financial records may need to be retained for longer periods to comply with legal and tax requirements.
When personal data is no longer required, we will delete it or anonymise it where appropriate.
The Dutch Data Protection Authority states that organisations should not retain personal data longer than necessary and should determine and document appropriate retention periods.
10. Your privacy rights
Depending on the circumstances, you have the following rights under the GDPR:
- Right of access — you can ask us what personal data we hold about you and how we use it.
- Right to rectification — you can ask us to correct inaccurate or incomplete personal data.
- Right to erasure — you can ask us to delete your personal data in certain circumstances.
- Right to restriction — you can ask us to restrict the processing of your personal data in certain circumstances.
- Right to data portability — in certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.
- Right to object — you can object to certain processing, including direct marketing.
- Right to withdraw consent — where we process your personal data based on consent, you can withdraw that consent at any time.
These rights are subject to certain conditions and exceptions under applicable law. The Dutch Data Protection Authority confirms these rights under the GDPR.
11. How to exercise your rights
To exercise any of your privacy rights, please contact us at:
info@leaulibre.comPlease provide sufficient information for us to understand your request and verify your identity where necessary.
We will handle your request in accordance with applicable data protection law.
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. Children
Our website and services are not intentionally directed at children, and we do not knowingly collect personal data from children where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal data without appropriate consent, please contact us at info@leaulibre.com.
14. Cookies
Our website uses cookies and similar technologies.
For information about the cookies we use, including our use of Klaviyo and how you can manage your cookie preferences, please see our Cookie Policy.
15. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our services, the way we process personal data, or applicable legal requirements.
The latest version will always be available on our website. The date at the top of this Privacy Statement indicates when it was last updated.
16. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first at info@leaulibre.com so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that your personal data is being processed in violation of applicable data protection law.
You can find information about the Dutch Data Protection Authority at Autoriteit Persoonsgegevens.
17. Contact
For any questions regarding this Privacy Statement or the way we process personal data, please contact:
L’Eau LibreRietpolderlaan 201398 DC MuidenThe Netherlands
Email: info@leaulibre.comChamber of Commerce (KvK): 42046347VAT ID: NL005456677B13
Privacy Statement
Privacy Statement
Last updated: 17 August 2026
L’Eau Libre (“L’Eau Libre”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Statement explains what personal data we collect, how we use it, why we use it, how long we retain it, and what rights you have in relation to your personal data.
This Privacy Statement applies to our website, communications and services provided by L’Eau Libre.
1. Who we are
L’Eau Libre is responsible for the processing of personal data described in this Privacy Statement.
L’Eau LibreRietpolderlaan 201398 DC MuidenThe Netherlands
Email: info@leaulibre.comChamber of Commerce (KvK): 42046347VAT ID: NL005456677B13
For questions about privacy or the processing of your personal data, you can contact us at info@leaulibre.com.
2. What personal data do we collect?
Depending on how you interact with us, we may process the following categories of personal data:
- Name and contact details, such as your email address, postal address and telephone number.
- Information relating to orders or transactions, where applicable.
- Information you provide when contacting us.
- Information you provide when subscribing to our newsletter or other marketing communications.
- Information about your preferences and interactions with our communications.
- Technical information relating to your use of our website, such as IP address, browser type, device information and website activity, where applicable.
- Cookie identifiers and similar information where you have given the required consent.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Statement.
3. How do we use your personal data?
We may use your personal data for the following purposes:
Providing our services
We may use your personal data to process and fulfil orders, provide customer service, communicate with you and otherwise provide services you have requested.
Communicating with you
We may use your contact details to respond to enquiries, provide information relating to your relationship with us and communicate with you about our services.
Marketing
Where permitted by law and, where required, with your consent, we may use your contact details to send newsletters, product information, offers and other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.
Improving our website and services
We may use information about how our website and communications are used to understand how they perform and improve our services and customer experience.
Where this involves cookies or similar technologies for which consent is required, we will obtain the required consent before using them.
Legal and administrative purposes
We may process personal data where necessary to comply with legal obligations, protect our rights, prevent fraud or misuse, resolve disputes, and maintain appropriate business and administrative records.
4. Legal bases for processing
Under the General Data Protection Regulation (“GDPR”), we process personal data on one or more of the following legal bases, depending on the circumstances:
- Performance of a contract — where processing is necessary to provide a product or service you have requested.
- Legal obligation — where we are required to process information to comply with applicable law.
- Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
- Consent — where we have asked for and received your consent, for example for certain marketing or tracking activities.
Where processing is based on consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Marketing communications
If you subscribe to our marketing communications, we may use your email address and information about your interactions with our communications to send and manage those communications.
We use Klaviyo as our email marketing and customer communications provider.
Klaviyo may process information such as names, email addresses, IP addresses, cookie identifiers and information about interactions with our website or marketing communications, depending on how you interact with our services.
We only send marketing communications where we have an appropriate legal basis to do so.
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at info@leaulibre.com.
6. Klaviyo
We use Klaviyo, Inc. as a service provider for email marketing and related customer communications.
Klaviyo processes personal data on our behalf in accordance with our instructions and applicable data protection requirements. Klaviyo states that its services support GDPR compliance and that its Data Processing Agreement includes appropriate mechanisms for international data transfers, including the EU-U.S. Data Privacy Framework and, where applicable, Standard Contractual Clauses.
For more information about how Klaviyo processes personal data, please see Klaviyo’s Privacy Notice.
7. Sharing your personal data
We do not sell your personal data.
We may share personal data with service providers where this is necessary to operate our business and provide our services. These service providers may process personal data only as necessary to provide services to us and subject to appropriate contractual and legal safeguards.
This includes Klaviyo for email marketing and customer communications.
We may also disclose personal data where required by law, legal proceedings or a lawful request from a competent authority, or where necessary to protect our rights, property or safety.
8. International transfers
Some of our service providers may process personal data outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we ensure that an appropriate legal transfer mechanism and suitable safeguards are in place as required by applicable data protection law.
Klaviyo states that it uses the EU-U.S. Data Privacy Framework and, where applicable, Standard Contractual Clauses as mechanisms for certain transfers of personal data from the EEA.
9. How long do we keep your personal data?
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period depends on the nature of the information, the purpose for which it is processed and applicable legal obligations.
For example, certain transaction and financial records may need to be retained for longer periods to comply with legal and tax requirements.
When personal data is no longer required, we will delete it or anonymise it where appropriate.
The Dutch Data Protection Authority states that organisations should not retain personal data longer than necessary and should determine and document appropriate retention periods.
10. Your privacy rights
Depending on the circumstances, you have the following rights under the GDPR:
- Right of access — you can ask us what personal data we hold about you and how we use it.
- Right to rectification — you can ask us to correct inaccurate or incomplete personal data.
- Right to erasure — you can ask us to delete your personal data in certain circumstances.
- Right to restriction — you can ask us to restrict the processing of your personal data in certain circumstances.
- Right to data portability — in certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.
- Right to object — you can object to certain processing, including direct marketing.
- Right to withdraw consent — where we process your personal data based on consent, you can withdraw that consent at any time.
These rights are subject to certain conditions and exceptions under applicable law. The Dutch Data Protection Authority confirms these rights under the GDPR.
11. How to exercise your rights
To exercise any of your privacy rights, please contact us at:
info@leaulibre.comPlease provide sufficient information for us to understand your request and verify your identity where necessary.
We will handle your request in accordance with applicable data protection law.
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. Children
Our website and services are not intentionally directed at children, and we do not knowingly collect personal data from children where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal data without appropriate consent, please contact us at info@leaulibre.com.
14. Cookies
Our website uses cookies and similar technologies.
For information about the cookies we use, including our use of Klaviyo and how you can manage your cookie preferences, please see our Cookie Policy.
15. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our services, the way we process personal data, or applicable legal requirements.
The latest version will always be available on our website. The date at the top of this Privacy Statement indicates when it was last updated.
16. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first at info@leaulibre.com so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that your personal data is being processed in violation of applicable data protection law.
You can find information about the Dutch Data Protection Authority at Autoriteit Persoonsgegevens.
17. Contact
For any questions regarding this Privacy Statement or the way we process personal data, please contact:
L’Eau LibreRietpolderlaan 201398 DC MuidenThe Netherlands
Email: info@leaulibre.comChamber of Commerce (KvK): 42046347VAT ID: NL005456677B13